FAQs

"What do I have to do to maintain my Autopact PlatinumOne Protection Plan?"

To enjoy the benefits of your Autopact PlatinumOne Protection Plan, your vehicle must be serviced by one of our Dealerships in accordance with the specifications set out in the owner's manual, during both the Manufacturer's Full Warranty and also our PlatinumOne Protection Plan (Diesel and Turbo Vehicles may require engine oil changed more frequently in accordance with the specifications set out in the owner's manual). It is the responsibility of the Purchaser to ensure these services are performed and that the service details are recorded correctly in your owner's handbook/manual.

"Will my Autopact PlatinumOne Protection Plan still be valid if I service at another Dealership?"

No - Failure to service your vehicle at an Autopact Dealership in accordance with the specifications set out in the owner's manual will void your Autopact PlatinumOne Protection Plan.

"Am I responsible for any maintenance on my vehicle?"

It is the responsibility of the Purchaser to check coolant and oil levels on a regular adequate basis. The Dealership will not be responsible for failure due to lack of oil or coolant.

"Is there a $ limit on repairs that the Autopact PlatinumOne Protection Plan will cover?"

Yes - the dollar value limit depends on your coverage level. See copy of your contract for information about the coverage levels.

"What are the Limits of Liability?"

Limits of liability of this Contract shall be those indicated under "LIMITS OF LIABILITY" shown on the Customer Contract page as issued to the Purchaser. Please note that there is a maximum amount that can be claimed for any one repair, and depending on the Type of Plan issued to you, there may be an overall limit of liability.

Autopact Protection Plan Video